Skip to content

Support

A little help, whenever the two of you need it.

Getting started

LumaLore is a co-op game for two. After you sign in with Apple, one of you creates an invite and shares the six-character code; the other taps “I have a code instead”and enters it. Once you’re paired, your World Map lights up and the first Daily Spark is ready.

Only the two of you can see what you make. There’s no public feed, no followers, and no audience but each other.

Your subscription

The nightly ritual is free: a Daily Spark every night, your living World Map, the Hall of Lore, and one Date Night Quest each week. LumaLore Pro is $49.99 per year, and one subscription covers both partners. Pro adds a new Date Night Quest every night, Sparks and Date Nights personalized to the two of you (always opt-in), and the Adventure island on your map. New subscribers start with two weeks free; after the trial, Pro is billed through your Apple ID and renews automatically until canceled.

  • Manage or cancel any time in Settings → [your name] → Subscriptions on your iPhone. Canceling stops the next renewal; you keep Pro until the current period ends.
  • Restore purchasesfrom the paywall or in-app Settings if you’ve reinstalled the app or switched to a new device.
  • Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Your data, your choice

Everything the two of you build is yours. In the app, open Settings → Privacy to:

  • Export your data.Request a downloadable copy of what you’ve made together.
  • Delete your account. Start deletion with a 30-day window to change your mind. You can cancel the deletion any time within those 30 days.

For how we handle information, see our Privacy Policy.

Privacy & safety

LumaLore is private by design. Sound, analytics, and AI personalization are off by default, so you turn on only what you want. Before a reveal, even your partner can’t peek at your answer. LumaLore is a game, not therapy or professional advice; if you’re ever in distress or crisis, please reach a licensed professional or your local emergency services.

Common questions

A Spark didn’t reveal.Both partners need to answer before a Spark reveals together. If it seems stuck, make sure you’re both on the latest version and connected, then reopen the app.

We’re not syncing.Confirm you’re paired. Your Map should show both of you. If an invite code expired before your partner used it, the founder can rotate it and send a fresh one.

I need to change my name or date of birth.Email us and we’ll help you sort it out.

Reach a human

We read every message. Email hello@lumalore.appand we’ll get back to you, usually within a couple of days.